Customer Reviews

Check out our latest customer reviews from Trustpilot

Excellent 4.9/10

247 verified reviews

FAULTLESS SERVICE THROUGHOUT

Faultless service throughout. Neil is an asset to the team, from start to finish he hadn’t stopped communicating throughout, made the whole process so smooth and simple. Hats off to you guys!

— Mohammed HWednesday
MY FIRST TIME LEASING A CAR

My first time leasing a car, Matt was brilliant guided me thro the process from start to finish. Any queries were quickly addressed and sorted out. I would highly reccommend leasing from this company.

— aNTHONY dAWSONWednesday
VERY GOOD

Very good. 4th car sourced over 9 years

— Andy PhilpottThursday, 10th of June 2021
WELL DESERVED 5 STARS

Well deserved 5 stars, very professional team. I'm loving the new car!!

— Reinaldo MorgadoWednesday, 9th of June 2021
EXCELLENT SERVICE RECEIVED

Excellent service received. They have made my first lease so easy. Friendly, knowledgeable and answered my queries quickly and efficiently. Would highly recommend.

— NicolaFriday, 21st of May 2021
FIRST CLASS STRAIGHT FORWARD SERVICE…

First class straight forward service with staff who go that extra mile to help and get the best deal

— Stewart SlavenWednesday, 19th of May 2021
REALLY HELPFUL ALL THE WAY THROUGH THE…

Really helpful all the way through the process. Will definitely use again.

— customerSaturday, 15th of May 2021
FRIENDLY AND KNOWLEDGEABLE

Friendly and Knowledgeable, got a fantastic deal on a fantastic car, will be using again.

— Andrew MicallefSaturday, 15th of May 2021
COMMENDABLE CUSTOMER SERVICE.

Matt and Teresa were very patient and helpful. Expectations were set and the deals more than fair. Would highly recommend the company.

— Simon WatkinsThursday, 13th of May 2021
GREAT COMMUNICATION RIGHT FROM INITIAL…

Great communication right from initial enquiry. Friendly, helpful and honest. Highly recommended to

— customerThursday, 13th of May 2021
EXCELLENT CUSTOMER SERVICE

Excellent customer service throughout the process. Matt and Teresa always kept me up to date with what was happening and were quick to respond to my questions. Would happily use again and recommend to others.

— Gary GreenwoodTuesday, 4th of May 2021
GREAT SERVICE TO DATE

Great service to date. Answers to questions in a timely manner. Easy to contact. Very helpful.

— Mrs GreenMonday, 3rd of May 2021
VERY EASY TO DEAL WITH

Very easy to deal with. It was a swift process with the team happy to answer questions throughout.

— Rob HankinFriday, 30th of April 2021
REALLY IMPRESSED WITH THE SERVICE

Really impressed with the service - the vehicle I was looking for was on a long lead time but Matt suggested an alternative vehicle that was a similar spec and met my requirements that was in stock and at a good price. I also had a problem when the vehicle was delivered with a slow puncture that was only picked up the next day - despite the dealer who delivered it refusing to accept liability, 1st Choice were very proactive and helpful and were able to resolve the issue for us! Would definitely recommend them - Great service.

— Kris RobertsonFriday, 30th of April 2021
AMAZING SERVICE FROM THE BEGINNING

The service from start to finish was amazing. This was my first lease and I wasn't sure of the experience but the entire team provided all the information I needed and were on hand when I had any queries. I cannot recommend this company highly enough, they were amazing. Friendly, professional, efficient and always on hand. What more could you want?!

— CraigWednesday, 14th of April 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Thank you 1st Choice team!

— ZKFriday, 9th of April 2021
EXCELLENT SERVICE FROM DAY 1..

Excellent service from day 1 from Matt and other members at 1stchoice. Responsive to each request. happy to recommend.

— NazThursday, 8th of April 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Matt delivered on all his promises and was more than happy to go the extra mile. Can highly recommend the company

— Gareth Williams Thursday, 8th of April 2021
FIRST CLASS FROM START TO FINISH

First class from start to finish

— customerThursday, 1st of April 2021
EXCELLENT SERVICE THROUGHOUT

An excellent experience Quick to respond, and kept me up to date and all stages of the transaction

— David EThursday, 1st of April 2021
GOOD SERVICE FROM THE TEAM

Good service from the team. Car arrived during covid/brexit time so delayed as expected.

— B ChahalThursday, 1st of April 2021
RECEIVED DELIVERY OF MY SECOND TESLA…

Received delivery of my second TESLA model 3 and it was a seamless experience. I recommend using 1st Choice for vehicle leases

— Peter RawsonThursday, 18th of March 2021
COMPANY PROVED TO BE VERY HELPFUL

Company proved to be very helpful. The original delivery date had to be changed to 2 months later which was a bit of a surprise. Nissan decided to change the model slightly hence changes required at the factory. However it was eventually delivered on the new date agreed and I am please with the car. 1st Choice VF kept me up to date along the way and I would happily do business with them again.

— Richard John BiddlecombeFriday, 12th of March 2021
FAB SERVICE

Fab service, really straightforward and great prices Thanks!

— RobynThursday, 11th of March 2021
SEAMLESS TRANSITION FROM ENQUIRY TO…

Seamless transition from enquiry to delivery.

— WilsonThursday, 25th of February 2021
EXCELLENT SERVICE

Excellent service, great deal and great car

— Kieran Munro Tuesday, 16th of February 2021
GREAT EXPERIENCE

Really great customer experience and fast replies.

— Levi MeekTuesday, 16th of February 2021
1ST CHOICE ARE AN EXCELLENT COMPANY

1st Choice are an excellent company . Personally I could not get a better deal. But the main thing that stands out compared to the big companies ( when I first trawled the market) is their customer care - the guys and the team really care and make the experience actually fun and pleasant . Having someone always return your call and ensure you are happy at every turn is exemplary - well done Mark, Matt, Theresa and the team .

— C JacksonWednesday, 10th of February 2021
EXCELLENT BROKER BY FAR THE BEST !

Excellent broker ! Best yet ! We’ve had various car through many brokers and 1st choice were by far the best. Very helpful and given the current world situation our Audi A4 we ordered was suffered with significant delay ! Neill kept us up to date very regularly and offered us to cancel order due to the amount of delay ! We stuck it out and car arrived all ok with no issues. Personal thanks to the team and would like to mention how nice a guy Neill is ! Thanks so much all !

— customerTuesday, 9th of February 2021
EXCELLENT CUSTOMER SERVICE

Excellent friendly customer service. Matt and Teresa were a pleasure to deal with throughout the whole process. I was regularly kept updated on the delays (due to Covid) and happily took delivery of the car this week. We look forward to choosing our next car through Matt once this lease runs out.

— CustomerMonday, 8th of February 2021
EXCELLENT SUPPORT FROM MATT AND TERESA

Excellent support from Matt and Teresa. Highly recommended.

— Gianluca Monday, 1st of February 2021
EXCELLENT SERVICE

Excellent service and over the moon with the vehicle... Couldn't get a better deal anywhere else and I tried! Highly recommended

— Andrew MarshallTuesday, 26th of January 2021
AN OVERALL GOOD SERVICE

An overall good service. Friendly, knowledgeable staff. Would highly recommend.

— customerTuesday, 26th of January 2021
GOOD SERVICE AND EVERYTHING HAS WENT…

Good service and everything has went smooth a week after delivery.

— johnTuesday, 26th of January 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Would recommend using again.

— JoeWednesday, 20th of January 2021
VERY HELPFUL CUSTOMER SERVICE.

Very helpful customer service. Vehicle arrived on time and to spec

— Christian GodfreyTuesday, 19th of January 2021
MY FIRST EXPERIENCE WITH THIS COMPANY

My first experience with this company. Found them easy to deal with, service was excellent and they always kept me up to speed with developments and the progression of the deal, in this instance a vehicle on personal contract hire. Very impressed with their customer online portal where the transaction was concluded without the need of for any paperwork. All electronic including signing docs. A seamless exercise. I would recommend.

— Clayton NobleTuesday, 19th of January 2021
AMAZING SERVICE

The service was amazing from start to finish, they were there to help with any queries I had and I am so pleased with my new car! I would definitely recommend.

— Natasha ColeFriday, 15th of January 2021
EXCELLENT

Excellent, very helpful, first class service provided. Always on hand to answer any questions.

— JOHN BECKWednesday, 13th of January 2021
ATTENTIVE AND PROMPT SERVICE.

I received good attention Questions were promptly answered Everything happened in a reasonable time and the service was warm and friendly. No hesitation recommending 1st Choice based on this experience.

— Geoff LewisTuesday, 12th of January 2021
GREAT CUSTOMER SERVICES EVEN IN THE…

Great customer services even in the most challenging of times. Neill and his team were first class, from initial contact right through to delivery of the vehicle. Wouldn’t hesitate to recommend....!!!

— Ben Tuesday, 12th of January 2021
HIGHLY RECOMMENDED

Delighted with my car and the expert service from Neill and his team. Excellent deal exactly as advertised secured with no fuss, all paperwork dealt with smoothly and easy delivery arrangements.

— steve jonesTuesday, 12th of January 2021
NOT A HELPFUL COMPANY TO DEAL WITH-…

Not a helpful company to deal with- arranged for a vehicle collection ( they are the brokers). Given the current state of the country, most in tier 4 absolutely no social distancing by the company collecting the car and no PPE. The car was being picked up from a 'Care Home'... I made this abundantly clear. 1st Choice made the arrangements for the collection. Passed the buck and took no responsibility just told me to speak to the transport company. However as 1st Choice are the brokers you would think they would at the very least take this on board and deal with this issue' Reported this to Public Health and emailed them to do the same. I have received nothing to say they have done this. Took 4 days until my test results came in. If you have to Lease, go direct to the dealerships 'as this broker' will just pass on any complaints or concerns. 'Apart from setting up the deal' im not quite sure what their role is?

— Dan KWednesday, 30th of December 2020
DELIVERY OF VEHICLE

Everyone one I came in contact with was nice and friendly and helped me with any queries that I had, they also gave me regular updates on how the car was doing and the estimated delivery was spot on

— Mark SimmMonday, 14th of December 2020
VERY EFFICIENT PROCESS FROM START TO…

Very efficient process from start to finish. Communications (emails and phone calls) were excellent throughout. Cannot fault.

— Mr Charles MirringtonFriday, 11th of December 2020
EXCELLENT CUSTOMER SERVICE

Excellent customer service. So impressed by the whole process.

— Kate EdwardsTuesday, 1st of December 2020
REALLY IMPRESSED WITH ALL ASPECTS OF…

Really impressed with all aspects of the service provided. Arranged a good deal and were always helpful & very professional.

— NigelTuesday, 1st of December 2020
EXCELLENT SERVICE

Excellent service from Matt and Teresa. I received a call today stating that my vehicle will be delivered in two weeks. They have been very helpful and clear throughout the process and the online portal is an excellent tool to use. Do not hesitate to use 1st Choice, excellent service. Thank you.

— SuhaelFriday, 27th of November 2020
REALLY GOOD SERVICE

Really good service

— JaneThursday, 26th of November 2020
GOOD SERVICE

Good service, very responsive and clear comms

— NPHThursday, 19th of November 2020

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