Customer Reviews

Check out our latest customer reviews from Trustpilot

Excellent 4.9/10

194 verified reviews

GREAT SERVICE HELPED ME A LOT

Great service helped me a lot

— Margaret OmahonySaturday
NEW CAR

Very good service all throughout.

— TARIQ IQBALFriday
TOTALLY SATISFIED CUSTOMER

I have chosen 1st Choice Vehicle Finance for my Go To provider for a good many years. Always received an exceptional service. The initial enquiry order, delivery, totally satisfied and stress free. Thank You

— Susan BiddleFriday
EXCELLENT COMMUNICATION AND SERVICE.

Excellent communication and service.

— Matthew HoweThursday, 15th of October 2020
BRILLIANT SERVICE FROM MATT AND TERESA.

Brilliant service from Matt and Teresa. Matt wasted no time in sourcing the vehicle for me, as I needed something from stock but still had a preference in the spec. Matt sourced the vehicle quickly and processed the application within a couple of days. He kept me in the loop on delivery times throughout and was always at hand to answer any questions I had. Teresa stepped in to assist whilst Matt was on annual leave - again, very professional and efficient. Thank you 1st Choice Vehicle Finance!

— VinnyThursday, 15th of October 2020
3 WEEKS FROM ORDER TO DELIVERY.

I ordered a stock car and went through the application process quickly. It was funded by Lex Autolease and everything went through smoothly. It took a while for the dealer to allocate a delivery slot but overall the process was 3 weeks from enquiry to delivery. The car arrived when it should have and in good condition. The delivery driver was taking COVID precautions and I'm pleased with the car.

— GSKSWednesday, 30th of September 2020
HELPFUL AND ATTENTIVE SERVICE FROM START TO FINISH

Quick and easy to work with. Very efficient and always helpful. Cannot fault their service from start to finish

— S TaylorTuesday, 15th of September 2020
GREAT CAR LEASING COMPANY

I found 1st Choice Vehicle Finance on a comparison website. When I contacted them the price on the comparison website was the actual price I could have the vehicle for (unlike many leasing companies where the price is always higher than initial quote). From that point forward everything was really easy, everything was emailed to me to sign and the car was delivered on the specific date I requested.

— Jennifer BuddenMonday, 14th of September 2020
GOOD CUSTOMER SERVICE

Organised a lease deal through 1st Choice Vehicle Finance - process was smooth and easy, employees were helpful, clear and personable.

— StephenWednesday, 9th of September 2020
EXCELLENT SERVICE EVEN THROUGH…

Excellent service even through unprecedented times

— Sharon JamesFriday, 28th of August 2020
SMASHING SERVICE..CONSIDERING A COMPETITOR LET US DOWN

The 1st choice team were outstanding. We were let down by a competitior who "ordered" our vehcile and then hiked the price by 22% before delivery. We came to 1st choice with exact requirements and they delivered perfectly. They even managed to get a car within a few weeks as a cancelled order with items for a fraction of the cost. What could they have done better? Nothing really. I tried to think about this but nothing. Communication was very good and felt looked after. We are pleased with our commercial lease for a Nissan Leaf :) Thanks to all the team

— PaulMonday, 24th of August 2020
FANTASTIC SERVICE...

Fantastic service provided from start to finish. Neill and the team provided regular updates at every stage of the order process and were able to arrange delivery a lot sooner than originally requested.

— Greg StephensonThursday, 6th of August 2020
ABSOLUTELY AMAZING SERVICE.

Absolutely amazing service. Matt Noonan has been great at getting me the right car. Responded to emails etc in a timely manner. Very helpful. Thanks

— Ruksana Bhayat-deereWednesday, 5th of August 2020
FIRST TIME I HAVE LEASED A CAR

First time I have leased a car, the team we’re efficient and responsive to all my questions, made the whole experience easy and quick. Great service and recommend them

— Robert GatwardTuesday, 28th of July 2020
BRILLIANT CUSTOMER SERVICE PROVIDED BY…

Brilliant customer service provided by Matt noonan and Teresa Thrussell in such a difficult time but made me at ease absolutely brilliant thank you 1st choice

— Adam AliThursday, 16th of July 2020
EXCELLENT SERVICE

Vey happy with the service provided, very straightforward from the initial enquiry through to delivery of the new vehicle. Matt was always available to answer any questions I had, this at a time when most car showrooms were closed due to Covid 19, although working remotely the service was first class.

— ANTHONY BURBERRYWednesday, 15th of July 2020
FIVE STARS

Excellent service

— CTMonday, 13th of July 2020
EXCELLENT LEASING COMPANY

Right from the first point of communication with 1st Choice car leasing, I have been impressed with the professional approach and excellent value for money deal. Fantastic!

— Jenny MeadsWednesday, 8th of July 2020
IN THIS UNPRECEDENTED TIME YOU HAVE BEN…

In this unprecedented time you have been very prompt and helpful, personally really enjoyed to do business with you.

— Mr JelodarWednesday, 8th of July 2020
NO ISSUES

Matt kept me up to date with the progress of my order whilst dealing with the ever changing issues concerning the coronavirus pandemic. No issues from start to finish.

— Gerard McCormickTuesday, 7th of July 2020
GREAT SERVICE

Great service, communication and really helpful and responsive to queries! Will definitely use again.

— Leigh in Rugby Friday, 3rd of July 2020
EXCELLENT SERVICE WOULD RECOMMEND

Excellent service from Mark, Matt and Teresa. Initial contact for quote was dealt with quickly and professionally, the quote I received was comprehensive, 2 sheets of a4 paper listing all details and what was included in deal. Compared to other lease companies who would just quote a monthly figure without expanding on the detail. My delivery was delayed due to Covid 19 lockdown, however communication was excellent during this time and delivery was organised as soon as restrictions lifted.

— LmcgWednesday, 1st of July 2020
BRILLIANT CUSTOMER SERVICE

Brilliant customer service. Neill and the team went above and beyond to get me the deal I wanted. Great Comms. A really good experience.

— Roy ClarkWednesday, 10th of June 2020
GREAT EXPERIENCE!

Great experience, very easy process, excellent customer service throughout.

— Marie PyperTuesday, 9th of June 2020
GOOD SERVICE WOULD USE AGAIN

Good service would use again

— OwenWednesday, 3rd of June 2020
MY NEW CAR

I’m in my twelfth week of lockdown and less than 50 have been added to delivery mileage. My new car is getting a done layer of dust but still looks good

— Mr Thomas SuperTuesday, 2nd of June 2020
HIGHLY RECOMMENDED

Great service and very informative with ever step of setting up the lease. Highly recommended

— ParkinsonTuesday, 2nd of June 2020
TOP SERVICE

Really easy to deal with. Was kept informed every step of the way and the car was delivered to my door and had even been washed for me. Great service and would highly recommend.

— Gordon MilneTuesday, 24th of March 2020
GREAT SERVICE!

From start to finish everything was super easy. Mark kept me up to date through the whole process. Super happy with my new Range Rover! Would recommend 100%!

— Helena Wednesday, 18th of March 2020
EASY TRANSACTION

Easy transaction. Helpful staff. Car delivered and very happy. Thanks

— DavidWednesday, 11th of March 2020
MATT MADE THIS PROCESS VERY EASY AND…

Matt made this process very easy and was informative all the way through. Very impressed with the service and will use again in the future.

— Kayur PatelSunday, 8th of March 2020
EXCELLENT SERVICE

Excellent service

— Michael ClarkFriday, 6th of March 2020
ALL GOOD STUFF

Good communication and processes, knowlegable and helpful staff and a very good rental price on the chosen vehicle. Excess mileage compared to others on my particular deal (13p per mile rather than 6p to 8p elsewhere) was a tad high, but if you choose the right mileage fair enough. Will be interested as to how things go in 3 years time on the hand-back - will review again then - but certainly so far, so good.

— John PalfreyThursday, 5th of March 2020
A VERY STRAIGHTFORWARD TRANSACTION

A very straightforward transaction. I was kept very well informed at all stages and overall have been extremely satisfied.

— PaulThursday, 27th of February 2020
BRILLIANT SERVICE FROM START OF THE…

Brilliant service from start of the process to delivery

— Stephen TaylorFriday, 14th of February 2020
EXCELLENT SERVICE

Excellent service. Mark was very professional and friendly, guided me throughout the process and was always accessible to answer questions. Paperwork was easily understandable and sendable.Car delivered on time and in brand new condition. Very pleased and will use again as long as the price is right! Many Thanks.

— MartinBTuesday, 11th of February 2020
VERY EFFICIENT

Very efficient. I', really pleased with the car

— Sean ArmstrongMonday, 10th of February 2020
EXCELLENT COMPANY TO DEAL WITH

Excellent company to deal with

— Nicola HalesWednesday, 5th of February 2020
PLEASANT AND EASY EXPERIENCE

Pleasant and easy experience

— john hodgsonWednesday, 22nd of January 2020
STAFF ARE NICE AND HELPFUL AND…

Staff are nice and helpful and knowledgeable.

— IkeMonday, 23rd of December 2019
VERY SATISFIED CUSTOMER

Very competitive price, pleasant and helpful staff. Delighted with my vehicle.

— Katherine WilkinsonMonday, 23rd of December 2019
GREAT SERVICE

Great service

— Colette LoweSaturday, 21st of December 2019
PLEASURE TO DEAL WITH AND ANSWERED ALL…

Pleasure to deal with and answered all queries promptly. I have never leased previously as I had always had company cars however I never had any concerns with dealing with 1st Choice Loving my new Evoque Thank You Craig Weatherley

— Craig WeatherleyFriday, 20th of December 2019
GREAT CUSTOMER SERVICE AND CONSTANT…

Great customer service and constant updates throughout the process from 1st Choice. I like the fact that we didn't have to pay any fee either! Also our car was delivered on time spot on as promised.

— Mr ShafaatWednesday, 18th of December 2019
EXCELLENT SERVICE

Excellent service, easy to deal with and best deal I could get on a 5 series.

— David WoodWednesday, 11th of December 2019
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish, would 100% recommend 1st Choice, alll Staff very helpful, I dealt with Matt who would always be there if I wasn't sure of anything. I also got a really good deal on my vehicle. Thank you.

— Mary BielbyWednesday, 20th of November 2019
FANTASTIC SERVICE AND GREAT DEALS!!

Fantastic service and great deals!!! would defo use again

— Carol WoodFriday, 15th of November 2019
VERY HAPPY AS ALWAYS THANKS

Very happy as always thanks

— Nick grovesWednesday, 13th of November 2019
PROFESSIONAL

Professional, informative and friendly customer service. Would certainly recommend.

— Mrs P MorrisonWednesday, 13th of November 2019
AUDI A1

Car delivered on agreed date. Arrived at 9AM so didn’t have to hang around all day. The car itself is fantastic, great colour and a great car to drive.

— Martin InnesMonday, 11th of November 2019

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