Customer Reviews

Check out our latest customer reviews from Trustpilot

Excellent 4.9/10

213 verified reviews

EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Would recommend using again.

— JoeWednesday
VERY HELPFUL CUSTOMER SERVICE.

Very helpful customer service. Vehicle arrived on time and to spec

— Christian GodfreyTuesday
MY FIRST EXPERIENCE WITH THIS COMPANY

My first experience with this company. Found them easy to deal with, service was excellent and they always kept me up to speed with developments and the progression of the deal, in this instance a vehicle on personal contract hire. Very impressed with their customer online portal where the transaction was concluded without the need of for any paperwork. All electronic including signing docs. A seamless exercise. I would recommend.

— Clayton NobleTuesday
AMAZING SERVICE

The service was amazing from start to finish, they were there to help with any queries I had and I am so pleased with my new car! I would definitely recommend.

— Natasha ColeFriday, 15th of January 2021
EXCELLENT

Excellent, very helpful, first class service provided. Always on hand to answer any questions.

— JOHN BECKWednesday, 13th of January 2021
ATTENTIVE AND PROMPT SERVICE.

I received good attention Questions were promptly answered Everything happened in a reasonable time and the service was warm and friendly. No hesitation recommending 1st Choice based on this experience.

— Geoff LewisTuesday, 12th of January 2021
GREAT CUSTOMER SERVICES EVEN IN THE…

Great customer services even in the most challenging of times. Neill and his team were first class, from initial contact right through to delivery of the vehicle. Wouldn’t hesitate to recommend....!!!

— Ben Tuesday, 12th of January 2021
HIGHLY RECOMMENDED

Delighted with my car and the expert service from Neill and his team. Excellent deal exactly as advertised secured with no fuss, all paperwork dealt with smoothly and easy delivery arrangements.

— steve jonesTuesday, 12th of January 2021
NOT A HELPFUL COMPANY TO DEAL WITH-…

Not a helpful company to deal with- arranged for a vehicle collection ( they are the brokers). Given the current state of the country, most in tier 4 absolutely no social distancing by the company collecting the car and no PPE. The car was being picked up from a 'Care Home'... I made this abundantly clear. 1st Choice made the arrangements for the collection. Passed the buck and took no responsibility just told me to speak to the transport company. However as 1st Choice are the brokers you would think they would at the very least take this on board and deal with this issue' Reported this to Public Health and emailed them to do the same. I have received nothing to say they have done this. Took 4 days until my test results came in. If you have to Lease, go direct to the dealerships 'as this broker' will just pass on any complaints or concerns. 'Apart from setting up the deal' im not quite sure what their role is?

— Dan KWednesday, 30th of December 2020
DELIVERY OF VEHICLE

Everyone one I came in contact with was nice and friendly and helped me with any queries that I had, they also gave me regular updates on how the car was doing and the estimated delivery was spot on

— Mark SimmMonday, 14th of December 2020
VERY EFFICIENT PROCESS FROM START TO…

Very efficient process from start to finish. Communications (emails and phone calls) were excellent throughout. Cannot fault.

— Mr Charles MirringtonFriday, 11th of December 2020
EXCELLENT CUSTOMER SERVICE

Excellent customer service. So impressed by the whole process.

— Kate EdwardsTuesday, 1st of December 2020
REALLY IMPRESSED WITH ALL ASPECTS OF…

Really impressed with all aspects of the service provided. Arranged a good deal and were always helpful & very professional.

— NigelTuesday, 1st of December 2020
EXCELLENT SERVICE

Excellent service from Matt and Teresa. I received a call today stating that my vehicle will be delivered in two weeks. They have been very helpful and clear throughout the process and the online portal is an excellent tool to use. Do not hesitate to use 1st Choice, excellent service. Thank you.

— SuhaelFriday, 27th of November 2020
REALLY GOOD SERVICE

Really good service

— JaneThursday, 26th of November 2020
GOOD SERVICE

Good service, very responsive and clear comms

— NPHThursday, 19th of November 2020
INFORMATIVE AND STRAIGHTFORWARD.

Informative and straightforward. Once we had decided, quick and efficient execution. Recommended.

— Robin CampbellThursday, 12th of November 2020
THE ENTIRE PROCESS FROM ORDERING THE…

The entire process from ordering the vehicle until delivery. Was very easy. Great service and loving the new car.

— customerThursday, 12th of November 2020
THE MOST EASIEST BROKER TO DEAL WITH BY…

The most easiest Broker to deal with by far. The price quoted was the price I paid (too many other brokers changed their prices once I had got in touch). Great communication, Matt was always available when I called and kept me up to date with progress. The online portal that carries the documents was easy to use and was easy to upload signed documents to it. The car was delivered on the said date and gave me a call the day before to arrange the time. Overall great experience. A1guys!

— Stuart BealSunday, 8th of November 2020
GREAT SERVICE HELPED ME A LOT

Great service helped me a lot

— Margaret OmahonySaturday, 24th of October 2020
NEW CAR

Very good service all throughout.

— TARIQ IQBALFriday, 23rd of October 2020
TOTALLY SATISFIED CUSTOMER

I have chosen 1st Choice Vehicle Finance for my Go To provider for a good many years. Always received an exceptional service. The initial enquiry order, delivery, totally satisfied and stress free. Thank You

— Susan BiddleFriday, 23rd of October 2020
EXCELLENT COMMUNICATION AND SERVICE.

Excellent communication and service.

— Matthew HoweThursday, 15th of October 2020
BRILLIANT SERVICE FROM MATT AND TERESA.

Brilliant service from Matt and Teresa. Matt wasted no time in sourcing the vehicle for me, as I needed something from stock but still had a preference in the spec. Matt sourced the vehicle quickly and processed the application within a couple of days. He kept me in the loop on delivery times throughout and was always at hand to answer any questions I had. Teresa stepped in to assist whilst Matt was on annual leave - again, very professional and efficient. Thank you 1st Choice Vehicle Finance!

— VinnyThursday, 15th of October 2020
3 WEEKS FROM ORDER TO DELIVERY.

I ordered a stock car and went through the application process quickly. It was funded by Lex Autolease and everything went through smoothly. It took a while for the dealer to allocate a delivery slot but overall the process was 3 weeks from enquiry to delivery. The car arrived when it should have and in good condition. The delivery driver was taking COVID precautions and I'm pleased with the car.

— GSKSWednesday, 30th of September 2020
HELPFUL AND ATTENTIVE SERVICE FROM START TO FINISH

Quick and easy to work with. Very efficient and always helpful. Cannot fault their service from start to finish

— S TaylorTuesday, 15th of September 2020
GREAT CAR LEASING COMPANY

I found 1st Choice Vehicle Finance on a comparison website. When I contacted them the price on the comparison website was the actual price I could have the vehicle for (unlike many leasing companies where the price is always higher than initial quote). From that point forward everything was really easy, everything was emailed to me to sign and the car was delivered on the specific date I requested.

— Jennifer BuddenMonday, 14th of September 2020
GOOD CUSTOMER SERVICE

Organised a lease deal through 1st Choice Vehicle Finance - process was smooth and easy, employees were helpful, clear and personable.

— StephenWednesday, 9th of September 2020
EXCELLENT SERVICE EVEN THROUGH…

Excellent service even through unprecedented times

— Sharon JamesFriday, 28th of August 2020
SMASHING SERVICE..CONSIDERING A COMPETITOR LET US DOWN

The 1st choice team were outstanding. We were let down by a competitior who "ordered" our vehcile and then hiked the price by 22% before delivery. We came to 1st choice with exact requirements and they delivered perfectly. They even managed to get a car within a few weeks as a cancelled order with items for a fraction of the cost. What could they have done better? Nothing really. I tried to think about this but nothing. Communication was very good and felt looked after. We are pleased with our commercial lease for a Nissan Leaf :) Thanks to all the team

— PaulMonday, 24th of August 2020
FANTASTIC SERVICE...

Fantastic service provided from start to finish. Neill and the team provided regular updates at every stage of the order process and were able to arrange delivery a lot sooner than originally requested.

— Greg StephensonThursday, 6th of August 2020
ABSOLUTELY AMAZING SERVICE.

Absolutely amazing service. Matt Noonan has been great at getting me the right car. Responded to emails etc in a timely manner. Very helpful. Thanks

— Ruksana Bhayat-deereWednesday, 5th of August 2020
FIRST TIME I HAVE LEASED A CAR

First time I have leased a car, the team we’re efficient and responsive to all my questions, made the whole experience easy and quick. Great service and recommend them

— Robert GatwardTuesday, 28th of July 2020
BRILLIANT CUSTOMER SERVICE PROVIDED BY…

Brilliant customer service provided by Matt noonan and Teresa Thrussell in such a difficult time but made me at ease absolutely brilliant thank you 1st choice

— Adam AliThursday, 16th of July 2020
EXCELLENT SERVICE

Vey happy with the service provided, very straightforward from the initial enquiry through to delivery of the new vehicle. Matt was always available to answer any questions I had, this at a time when most car showrooms were closed due to Covid 19, although working remotely the service was first class.

— ANTHONY BURBERRYWednesday, 15th of July 2020
FIVE STARS

Excellent service

— CTMonday, 13th of July 2020
EXCELLENT LEASING COMPANY

Right from the first point of communication with 1st Choice car leasing, I have been impressed with the professional approach and excellent value for money deal. Fantastic!

— Jenny MeadsWednesday, 8th of July 2020
IN THIS UNPRECEDENTED TIME YOU HAVE BEN…

In this unprecedented time you have been very prompt and helpful, personally really enjoyed to do business with you.

— Mr JelodarWednesday, 8th of July 2020
NO ISSUES

Matt kept me up to date with the progress of my order whilst dealing with the ever changing issues concerning the coronavirus pandemic. No issues from start to finish.

— Gerard McCormickTuesday, 7th of July 2020
GREAT SERVICE

Great service, communication and really helpful and responsive to queries! Will definitely use again.

— Leigh in Rugby Friday, 3rd of July 2020
EXCELLENT SERVICE WOULD RECOMMEND

Excellent service from Mark, Matt and Teresa. Initial contact for quote was dealt with quickly and professionally, the quote I received was comprehensive, 2 sheets of a4 paper listing all details and what was included in deal. Compared to other lease companies who would just quote a monthly figure without expanding on the detail. My delivery was delayed due to Covid 19 lockdown, however communication was excellent during this time and delivery was organised as soon as restrictions lifted.

— LmcgWednesday, 1st of July 2020
BRILLIANT CUSTOMER SERVICE

Brilliant customer service. Neill and the team went above and beyond to get me the deal I wanted. Great Comms. A really good experience.

— Roy ClarkWednesday, 10th of June 2020
GREAT EXPERIENCE!

Great experience, very easy process, excellent customer service throughout.

— Marie PyperTuesday, 9th of June 2020
GOOD SERVICE WOULD USE AGAIN

Good service would use again

— OwenWednesday, 3rd of June 2020
MY NEW CAR

I’m in my twelfth week of lockdown and less than 50 have been added to delivery mileage. My new car is getting a done layer of dust but still looks good

— Mr Thomas SuperTuesday, 2nd of June 2020
HIGHLY RECOMMENDED

Great service and very informative with ever step of setting up the lease. Highly recommended

— ParkinsonTuesday, 2nd of June 2020
TOP SERVICE

Really easy to deal with. Was kept informed every step of the way and the car was delivered to my door and had even been washed for me. Great service and would highly recommend.

— Gordon MilneTuesday, 24th of March 2020
GREAT SERVICE!

From start to finish everything was super easy. Mark kept me up to date through the whole process. Super happy with my new Range Rover! Would recommend 100%!

— Helena Wednesday, 18th of March 2020
EASY TRANSACTION

Easy transaction. Helpful staff. Car delivered and very happy. Thanks

— DavidWednesday, 11th of March 2020
MATT MADE THIS PROCESS VERY EASY AND…

Matt made this process very easy and was informative all the way through. Very impressed with the service and will use again in the future.

— Kayur PatelSunday, 8th of March 2020

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