Customer Reviews

Check out our latest customer reviews from Trustpilot

Excellent 4.9/10

233 verified reviews

AMAZING SERVICE FROM THE BEGINNING

The service from start to finish was amazing. This was my first lease and I wasn't sure of the experience but the entire team provided all the information I needed and were on hand when I had any queries. I cannot recommend this company highly enough, they were amazing. Friendly, professional, efficient and always on hand. What more could you want?!

— CraigWednesday
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Thank you 1st Choice team!

— ZKFriday, 9th of April 2021
EXCELLENT SERVICE FROM DAY 1..

Excellent service from day 1 from Matt and other members at 1stchoice. Responsive to each request. happy to recommend.

— NazThursday, 8th of April 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Matt delivered on all his promises and was more than happy to go the extra mile. Can highly recommend the company

— Gareth Williams Thursday, 8th of April 2021
FIRST CLASS FROM START TO FINISH

First class from start to finish

— customerThursday, 1st of April 2021
EXCELLENT SERVICE THROUGHOUT

An excellent experience Quick to respond, and kept me up to date and all stages of the transaction

— David EThursday, 1st of April 2021
GOOD SERVICE FROM THE TEAM

Good service from the team. Car arrived during covid/brexit time so delayed as expected.

— B ChahalThursday, 1st of April 2021
RECEIVED DELIVERY OF MY SECOND TESLA…

Received delivery of my second TESLA model 3 and it was a seamless experience. I recommend using 1st Choice for vehicle leases

— Peter RawsonThursday, 18th of March 2021
COMPANY PROVED TO BE VERY HELPFUL

Company proved to be very helpful. The original delivery date had to be changed to 2 months later which was a bit of a surprise. Nissan decided to change the model slightly hence changes required at the factory. However it was eventually delivered on the new date agreed and I am please with the car. 1st Choice VF kept me up to date along the way and I would happily do business with them again.

— Richard John BiddlecombeFriday, 12th of March 2021
FAB SERVICE

Fab service, really straightforward and great prices Thanks!

— RobynThursday, 11th of March 2021
SEAMLESS TRANSITION FROM ENQUIRY TO…

Seamless transition from enquiry to delivery.

— WilsonThursday, 25th of February 2021
EXCELLENT SERVICE

Excellent service, great deal and great car

— Kieran Munro Tuesday, 16th of February 2021
GREAT EXPERIENCE

Really great customer experience and fast replies.

— Levi MeekTuesday, 16th of February 2021
1ST CHOICE ARE AN EXCELLENT COMPANY

1st Choice are an excellent company . Personally I could not get a better deal. But the main thing that stands out compared to the big companies ( when I first trawled the market) is their customer care - the guys and the team really care and make the experience actually fun and pleasant . Having someone always return your call and ensure you are happy at every turn is exemplary - well done Mark, Matt, Theresa and the team .

— C JacksonWednesday, 10th of February 2021
EXCELLENT BROKER BY FAR THE BEST !

Excellent broker ! Best yet ! We’ve had various car through many brokers and 1st choice were by far the best. Very helpful and given the current world situation our Audi A4 we ordered was suffered with significant delay ! Neill kept us up to date very regularly and offered us to cancel order due to the amount of delay ! We stuck it out and car arrived all ok with no issues. Personal thanks to the team and would like to mention how nice a guy Neill is ! Thanks so much all !

— customerTuesday, 9th of February 2021
EXCELLENT CUSTOMER SERVICE

Excellent friendly customer service. Matt and Teresa were a pleasure to deal with throughout the whole process. I was regularly kept updated on the delays (due to Covid) and happily took delivery of the car this week. We look forward to choosing our next car through Matt once this lease runs out.

— CustomerMonday, 8th of February 2021
EXCELLENT SUPPORT FROM MATT AND TERESA

Excellent support from Matt and Teresa. Highly recommended.

— Gianluca Monday, 1st of February 2021
EXCELLENT SERVICE

Excellent service and over the moon with the vehicle... Couldn't get a better deal anywhere else and I tried! Highly recommended

— Andrew MarshallTuesday, 26th of January 2021
AN OVERALL GOOD SERVICE

An overall good service. Friendly, knowledgeable staff. Would highly recommend.

— customerTuesday, 26th of January 2021
GOOD SERVICE AND EVERYTHING HAS WENT…

Good service and everything has went smooth a week after delivery.

— johnTuesday, 26th of January 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Would recommend using again.

— JoeWednesday, 20th of January 2021
VERY HELPFUL CUSTOMER SERVICE.

Very helpful customer service. Vehicle arrived on time and to spec

— Christian GodfreyTuesday, 19th of January 2021
MY FIRST EXPERIENCE WITH THIS COMPANY

My first experience with this company. Found them easy to deal with, service was excellent and they always kept me up to speed with developments and the progression of the deal, in this instance a vehicle on personal contract hire. Very impressed with their customer online portal where the transaction was concluded without the need of for any paperwork. All electronic including signing docs. A seamless exercise. I would recommend.

— Clayton NobleTuesday, 19th of January 2021
AMAZING SERVICE

The service was amazing from start to finish, they were there to help with any queries I had and I am so pleased with my new car! I would definitely recommend.

— Natasha ColeFriday, 15th of January 2021
EXCELLENT

Excellent, very helpful, first class service provided. Always on hand to answer any questions.

— JOHN BECKWednesday, 13th of January 2021
ATTENTIVE AND PROMPT SERVICE.

I received good attention Questions were promptly answered Everything happened in a reasonable time and the service was warm and friendly. No hesitation recommending 1st Choice based on this experience.

— Geoff LewisTuesday, 12th of January 2021
GREAT CUSTOMER SERVICES EVEN IN THE…

Great customer services even in the most challenging of times. Neill and his team were first class, from initial contact right through to delivery of the vehicle. Wouldn’t hesitate to recommend....!!!

— Ben Tuesday, 12th of January 2021
HIGHLY RECOMMENDED

Delighted with my car and the expert service from Neill and his team. Excellent deal exactly as advertised secured with no fuss, all paperwork dealt with smoothly and easy delivery arrangements.

— steve jonesTuesday, 12th of January 2021
NOT A HELPFUL COMPANY TO DEAL WITH-…

Not a helpful company to deal with- arranged for a vehicle collection ( they are the brokers). Given the current state of the country, most in tier 4 absolutely no social distancing by the company collecting the car and no PPE. The car was being picked up from a 'Care Home'... I made this abundantly clear. 1st Choice made the arrangements for the collection. Passed the buck and took no responsibility just told me to speak to the transport company. However as 1st Choice are the brokers you would think they would at the very least take this on board and deal with this issue' Reported this to Public Health and emailed them to do the same. I have received nothing to say they have done this. Took 4 days until my test results came in. If you have to Lease, go direct to the dealerships 'as this broker' will just pass on any complaints or concerns. 'Apart from setting up the deal' im not quite sure what their role is?

— Dan KWednesday, 30th of December 2020
DELIVERY OF VEHICLE

Everyone one I came in contact with was nice and friendly and helped me with any queries that I had, they also gave me regular updates on how the car was doing and the estimated delivery was spot on

— Mark SimmMonday, 14th of December 2020
VERY EFFICIENT PROCESS FROM START TO…

Very efficient process from start to finish. Communications (emails and phone calls) were excellent throughout. Cannot fault.

— Mr Charles MirringtonFriday, 11th of December 2020
EXCELLENT CUSTOMER SERVICE

Excellent customer service. So impressed by the whole process.

— Kate EdwardsTuesday, 1st of December 2020
REALLY IMPRESSED WITH ALL ASPECTS OF…

Really impressed with all aspects of the service provided. Arranged a good deal and were always helpful & very professional.

— NigelTuesday, 1st of December 2020
EXCELLENT SERVICE

Excellent service from Matt and Teresa. I received a call today stating that my vehicle will be delivered in two weeks. They have been very helpful and clear throughout the process and the online portal is an excellent tool to use. Do not hesitate to use 1st Choice, excellent service. Thank you.

— SuhaelFriday, 27th of November 2020
REALLY GOOD SERVICE

Really good service

— JaneThursday, 26th of November 2020
GOOD SERVICE

Good service, very responsive and clear comms

— NPHThursday, 19th of November 2020
INFORMATIVE AND STRAIGHTFORWARD.

Informative and straightforward. Once we had decided, quick and efficient execution. Recommended.

— Robin CampbellThursday, 12th of November 2020
THE ENTIRE PROCESS FROM ORDERING THE…

The entire process from ordering the vehicle until delivery. Was very easy. Great service and loving the new car.

— customerThursday, 12th of November 2020
THE MOST EASIEST BROKER TO DEAL WITH BY…

The most easiest Broker to deal with by far. The price quoted was the price I paid (too many other brokers changed their prices once I had got in touch). Great communication, Matt was always available when I called and kept me up to date with progress. The online portal that carries the documents was easy to use and was easy to upload signed documents to it. The car was delivered on the said date and gave me a call the day before to arrange the time. Overall great experience. A1guys!

— Stuart BealSunday, 8th of November 2020
GREAT SERVICE HELPED ME A LOT

Great service helped me a lot

— Margaret OmahonySaturday, 24th of October 2020
NEW CAR

Very good service all throughout.

— TARIQ IQBALFriday, 23rd of October 2020
TOTALLY SATISFIED CUSTOMER

I have chosen 1st Choice Vehicle Finance for my Go To provider for a good many years. Always received an exceptional service. The initial enquiry order, delivery, totally satisfied and stress free. Thank You

— Susan BiddleFriday, 23rd of October 2020
EXCELLENT COMMUNICATION AND SERVICE.

Excellent communication and service.

— Matthew HoweThursday, 15th of October 2020
BRILLIANT SERVICE FROM MATT AND TERESA.

Brilliant service from Matt and Teresa. Matt wasted no time in sourcing the vehicle for me, as I needed something from stock but still had a preference in the spec. Matt sourced the vehicle quickly and processed the application within a couple of days. He kept me in the loop on delivery times throughout and was always at hand to answer any questions I had. Teresa stepped in to assist whilst Matt was on annual leave - again, very professional and efficient. Thank you 1st Choice Vehicle Finance!

— VinnyThursday, 15th of October 2020
3 WEEKS FROM ORDER TO DELIVERY.

I ordered a stock car and went through the application process quickly. It was funded by Lex Autolease and everything went through smoothly. It took a while for the dealer to allocate a delivery slot but overall the process was 3 weeks from enquiry to delivery. The car arrived when it should have and in good condition. The delivery driver was taking COVID precautions and I'm pleased with the car.

— GSKSWednesday, 30th of September 2020
HELPFUL AND ATTENTIVE SERVICE FROM START TO FINISH

Quick and easy to work with. Very efficient and always helpful. Cannot fault their service from start to finish

— S TaylorTuesday, 15th of September 2020
GREAT CAR LEASING COMPANY

I found 1st Choice Vehicle Finance on a comparison website. When I contacted them the price on the comparison website was the actual price I could have the vehicle for (unlike many leasing companies where the price is always higher than initial quote). From that point forward everything was really easy, everything was emailed to me to sign and the car was delivered on the specific date I requested.

— Jennifer BuddenMonday, 14th of September 2020
GOOD CUSTOMER SERVICE

Organised a lease deal through 1st Choice Vehicle Finance - process was smooth and easy, employees were helpful, clear and personable.

— StephenWednesday, 9th of September 2020
EXCELLENT SERVICE EVEN THROUGH…

Excellent service even through unprecedented times

— Sharon JamesFriday, 28th of August 2020
SMASHING SERVICE..CONSIDERING A COMPETITOR LET US DOWN

The 1st choice team were outstanding. We were let down by a competitior who "ordered" our vehcile and then hiked the price by 22% before delivery. We came to 1st choice with exact requirements and they delivered perfectly. They even managed to get a car within a few weeks as a cancelled order with items for a fraction of the cost. What could they have done better? Nothing really. I tried to think about this but nothing. Communication was very good and felt looked after. We are pleased with our commercial lease for a Nissan Leaf :) Thanks to all the team

— PaulMonday, 24th of August 2020

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