Customer Reviews

Check out our latest customer reviews from Trustpilot

Excellent 4.9/10

258 verified reviews

EXCELLENT SERVICE AND A RATHER NICE CAR…

excellent service and a rather nice car :)

— Ann HoodMonday
OUTSTANDING CUSTOMER SERVICE AS PER…

Outstanding customer service as per usual!

— V AWednesday, 8th of September 2021
MATT AND TERESA WERE VERY HELPFUL

Matt and Teresa were very helpful. This is my first time to get a lease vehicle and Matt guided me through the process. Communication is really good. Happy with the choice of the vehicle as well as the terms of the contract.

— Melissa ZabalaWednesday, 25th of August 2021
HAPPY WITH THE COMMUNICATION AND…

happy with the communication and vehicle delivery.

— JjanetFriday, 20th of August 2021
GREAT EXPERIENCE

Very easy to complete and helpful customer service. Will definitely use again when my contract end

— GARY LEWISFriday, 20th of August 2021
EXCELLENT FROM START TO FINISH.

Excellent from start to finish.

— Stephen Saturday, 14th of August 2021
PROMPT RESPONSE TO OUR ENQUIRY

Prompt response to our enquiry, followed by a professional service with our vehicle delivered on time, as ordered. Great service and information provided along the way to delivery and beyond.

— Neil WiltshireMonday, 19th of July 2021
EFFICIENT SERVICE THROUGHOUT.

Efficient service throughout.

— CustomerFriday, 16th of July 2021
GREAT SERVICE FROM START TO FINISH

Great service from start to finish, making ordering our new car an easy process

— Gary AbrahamFriday, 16th of July 2021
FANTASTIC SERVICE

Fantastic service - Matt was exceptional in all aspects - from ease of ordering to delivery. He even helped to get a wall charger delivered when I was having service issues with Tesla online. Top marks for Top service. Robin

— Mr WalkerWednesday, 30th of June 2021
GREAT SERVICE FROM MATT AND TERESA

Great service from Matt and Teresa. No hassle's from start to finish and thoroughly happy with the vehicle sourced.

— Paul MurphyTuesday, 29th of June 2021
FAULTLESS SERVICE THROUGHOUT

Faultless service throughout. Neil is an asset to the team, from start to finish he hadn’t stopped communicating throughout, made the whole process so smooth and simple. Hats off to you guys!

— Mohammed HWednesday, 16th of June 2021
MY FIRST TIME LEASING A CAR

My first time leasing a car, Matt was brilliant guided me thro the process from start to finish. Any queries were quickly addressed and sorted out. I would highly reccommend leasing from this company.

— aNTHONY dAWSONWednesday, 16th of June 2021
VERY GOOD

Very good. 4th car sourced over 9 years

— Andy PhilpottThursday, 10th of June 2021
WELL DESERVED 5 STARS

Well deserved 5 stars, very professional team. I'm loving the new car!!

— Reinaldo MorgadoWednesday, 9th of June 2021
EXCELLENT SERVICE RECEIVED

Excellent service received. They have made my first lease so easy. Friendly, knowledgeable and answered my queries quickly and efficiently. Would highly recommend.

— NicolaFriday, 21st of May 2021
FIRST CLASS STRAIGHT FORWARD SERVICE…

First class straight forward service with staff who go that extra mile to help and get the best deal

— Stewart SlavenWednesday, 19th of May 2021
REALLY HELPFUL ALL THE WAY THROUGH THE…

Really helpful all the way through the process. Will definitely use again.

— customerSaturday, 15th of May 2021
FRIENDLY AND KNOWLEDGEABLE

Friendly and Knowledgeable, got a fantastic deal on a fantastic car, will be using again.

— Andrew MicallefSaturday, 15th of May 2021
COMMENDABLE CUSTOMER SERVICE.

Matt and Teresa were very patient and helpful. Expectations were set and the deals more than fair. Would highly recommend the company.

— Simon WatkinsThursday, 13th of May 2021
GREAT COMMUNICATION RIGHT FROM INITIAL…

Great communication right from initial enquiry. Friendly, helpful and honest. Highly recommended to

— customerThursday, 13th of May 2021
EXCELLENT CUSTOMER SERVICE

Excellent customer service throughout the process. Matt and Teresa always kept me up to date with what was happening and were quick to respond to my questions. Would happily use again and recommend to others.

— Gary GreenwoodTuesday, 4th of May 2021
GREAT SERVICE TO DATE

Great service to date. Answers to questions in a timely manner. Easy to contact. Very helpful.

— Mrs GreenMonday, 3rd of May 2021
VERY EASY TO DEAL WITH

Very easy to deal with. It was a swift process with the team happy to answer questions throughout.

— Rob HankinFriday, 30th of April 2021
REALLY IMPRESSED WITH THE SERVICE

Really impressed with the service - the vehicle I was looking for was on a long lead time but Matt suggested an alternative vehicle that was a similar spec and met my requirements that was in stock and at a good price. I also had a problem when the vehicle was delivered with a slow puncture that was only picked up the next day - despite the dealer who delivered it refusing to accept liability, 1st Choice were very proactive and helpful and were able to resolve the issue for us! Would definitely recommend them - Great service.

— Kris RobertsonFriday, 30th of April 2021
AMAZING SERVICE FROM THE BEGINNING

The service from start to finish was amazing. This was my first lease and I wasn't sure of the experience but the entire team provided all the information I needed and were on hand when I had any queries. I cannot recommend this company highly enough, they were amazing. Friendly, professional, efficient and always on hand. What more could you want?!

— CraigWednesday, 14th of April 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Thank you 1st Choice team!

— ZKFriday, 9th of April 2021
EXCELLENT SERVICE FROM DAY 1..

Excellent service from day 1 from Matt and other members at 1stchoice. Responsive to each request. happy to recommend.

— NazThursday, 8th of April 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Matt delivered on all his promises and was more than happy to go the extra mile. Can highly recommend the company

— Gareth Williams Thursday, 8th of April 2021
FIRST CLASS FROM START TO FINISH

First class from start to finish

— customerThursday, 1st of April 2021
EXCELLENT SERVICE THROUGHOUT

An excellent experience Quick to respond, and kept me up to date and all stages of the transaction

— David EThursday, 1st of April 2021
GOOD SERVICE FROM THE TEAM

Good service from the team. Car arrived during covid/brexit time so delayed as expected.

— B ChahalThursday, 1st of April 2021
RECEIVED DELIVERY OF MY SECOND TESLA…

Received delivery of my second TESLA model 3 and it was a seamless experience. I recommend using 1st Choice for vehicle leases

— Peter RawsonThursday, 18th of March 2021
COMPANY PROVED TO BE VERY HELPFUL

Company proved to be very helpful. The original delivery date had to be changed to 2 months later which was a bit of a surprise. Nissan decided to change the model slightly hence changes required at the factory. However it was eventually delivered on the new date agreed and I am please with the car. 1st Choice VF kept me up to date along the way and I would happily do business with them again.

— Richard John BiddlecombeFriday, 12th of March 2021
FAB SERVICE

Fab service, really straightforward and great prices Thanks!

— RobynThursday, 11th of March 2021
SEAMLESS TRANSITION FROM ENQUIRY TO…

Seamless transition from enquiry to delivery.

— WilsonThursday, 25th of February 2021
EXCELLENT SERVICE

Excellent service, great deal and great car

— Kieran Munro Tuesday, 16th of February 2021
GREAT EXPERIENCE

Really great customer experience and fast replies.

— Levi MeekTuesday, 16th of February 2021
1ST CHOICE ARE AN EXCELLENT COMPANY

1st Choice are an excellent company . Personally I could not get a better deal. But the main thing that stands out compared to the big companies ( when I first trawled the market) is their customer care - the guys and the team really care and make the experience actually fun and pleasant . Having someone always return your call and ensure you are happy at every turn is exemplary - well done Mark, Matt, Theresa and the team .

— C JacksonWednesday, 10th of February 2021
EXCELLENT BROKER BY FAR THE BEST !

Excellent broker ! Best yet ! We’ve had various car through many brokers and 1st choice were by far the best. Very helpful and given the current world situation our Audi A4 we ordered was suffered with significant delay ! Neill kept us up to date very regularly and offered us to cancel order due to the amount of delay ! We stuck it out and car arrived all ok with no issues. Personal thanks to the team and would like to mention how nice a guy Neill is ! Thanks so much all !

— customerTuesday, 9th of February 2021
EXCELLENT CUSTOMER SERVICE

Excellent friendly customer service. Matt and Teresa were a pleasure to deal with throughout the whole process. I was regularly kept updated on the delays (due to Covid) and happily took delivery of the car this week. We look forward to choosing our next car through Matt once this lease runs out.

— CustomerMonday, 8th of February 2021
EXCELLENT SUPPORT FROM MATT AND TERESA

Excellent support from Matt and Teresa. Highly recommended.

— Gianluca Monday, 1st of February 2021
EXCELLENT SERVICE

Excellent service and over the moon with the vehicle... Couldn't get a better deal anywhere else and I tried! Highly recommended

— Andrew MarshallTuesday, 26th of January 2021
AN OVERALL GOOD SERVICE

An overall good service. Friendly, knowledgeable staff. Would highly recommend.

— customerTuesday, 26th of January 2021
GOOD SERVICE AND EVERYTHING HAS WENT…

Good service and everything has went smooth a week after delivery.

— johnTuesday, 26th of January 2021
EXCELLENT SERVICE FROM START TO FINISH

Excellent service from start to finish. Would recommend using again.

— JoeWednesday, 20th of January 2021
VERY HELPFUL CUSTOMER SERVICE.

Very helpful customer service. Vehicle arrived on time and to spec

— Christian GodfreyTuesday, 19th of January 2021
MY FIRST EXPERIENCE WITH THIS COMPANY

My first experience with this company. Found them easy to deal with, service was excellent and they always kept me up to speed with developments and the progression of the deal, in this instance a vehicle on personal contract hire. Very impressed with their customer online portal where the transaction was concluded without the need of for any paperwork. All electronic including signing docs. A seamless exercise. I would recommend.

— Clayton NobleTuesday, 19th of January 2021
AMAZING SERVICE

The service was amazing from start to finish, they were there to help with any queries I had and I am so pleased with my new car! I would definitely recommend.

— Natasha ColeFriday, 15th of January 2021
EXCELLENT

Excellent, very helpful, first class service provided. Always on hand to answer any questions.

— JOHN BECKWednesday, 13th of January 2021

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