Sovereign Harbour Innovation Park
1 Easter Island Place
We provide a broker service relating to vehicle leasing products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs.
Do we charge for our service?
We do not charge any arrangement fees. However, we may receive a commission payment or other benefits from finance providers that we have introduced you to.
Once you have entered into our Broker Service Agreement, we may charge a fee of up to £300+VAT in the event that you wish to cancel our service. This will be payable following your notification of cancellation.
Lender Relationship and Commission Disclosure
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.
1st Choice Vehicle Finance Ltd are a credit broker, not a lender. We do not provide independent financial advice. We introduce business to a carefully selected limited panel of lenders, who may pay us for introducing you to them. We are not linked to any of our lending panel members.
We may receive commission and / or quality derived bonus for introducing you to one of our panel of lenders. The amounts that we receive may vary and the higher the amount paid, the more you will pay to hire your vehicle.
If you would like us to disclose any potential commission that we earn whilst arranging your lease agreement you can request this from us at any point prior to delivery of your vehicle by emailing to [email protected] We will respond within 7 days of your request.
1st Choice Vehicle Finance Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 670693 which can be verified by contacting the FCA on 0300 500 8082 or viewing the Financial Services Register at www.the-fca.org.uk/firms/financial-services-register
We are a broker member of the British Vehicle Rental and Leasing Association.
At 1st Choice Vehicle Finance it is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
If you have a complaint about us you should let us know by writing to us at:
1st Choice Vehicle Finance Ltd, Pacific House Sovereign Harbour Innovation Park 1 Easter Island Place Eastbourne BN23 6FA .
Alternatively you can phone us on 01323 489806 or you can send an email to [email protected]
Unresolved disputes may be referred to the British Vehicle Rental and Leasing Association’s conciliation service. Details should be submitted by email to: [email protected] or posted to: BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD
We seek to resolve any complaint or concern you may have in the first instance. However, if are still unhappy you may be able to refer your complaint to the Financial Ombudsman Service.
Full details of our complaints procedure can be found on our website www.1stchoicevehiclefinance.co.uk/complaints-procedure/